Shipping & returns

Shipping

Shipping of your order is handled by SHEIN. Costs, delivery options, estimated times and tracking are shown on SHEIN at checkout and in the orders section of your account.

Exchanges and returns

Returns and refunds follow SHEIN's policy and process in force at the time of your purchase. To start a return, sign in to your SHEIN account, open the order and follow the steps shown. Conditions, time limits and refunds are set and handled by the platform.

If something is wrong

If a product arrives damaged or is not what you ordered, report it from your order on SHEIN following its support process. If you would also like to tell us about it, contact us by email at contacto@seraphinexhome.com with your order number and a few photos: it helps us improve.

Product questions

For questions about materials, sizes or care before or after buying, contact us by email at contacto@seraphinexhome.com.